Last Updated: November 28, 2025
Privacy Policy
Introduction
This Privacy Policy explains how Beep Labs AG ("we", "us", "our") collects, uses, stores, shares and protects your personal data when you use https://www.beep.org (the Service). We process data in compliance with the Swiss Federal Act on Data Protection (FADP – revised 2023) and the EU General Data Protection Regulation (GDPR).
Interpretation and Definitions
- Account: Profile enabling access to Service features.
- Company: Beep Labs AG, Alpenstrasse 9, 6300 Zug, Switzerland.
- Cookies: Small files stored on device for functionality, preferences and analytics.
- Personal Data: Any information relating to an identifiable individual.
- Service Provider: Third-party entities processing data on behalf of the Company.
- Usage Data: Automatically collected information regarding device, browser, IP and site activity.
- You: Any individual or organisation accessing or using the Service.
Personal Data We Collect
3.1 Data You Provide:
- First/Last Name
- Contact information (email, phone when provided)
- Account login information
- Support/communication content
3.2 Automatically Collected Usage Data:
- IP address, geolocation region
- Browser version, OS, device type
- Page visits, session time, referral paths
- Mobile access data & diagnostics
Cookies & Tracking
We use Session and Persistent Cookies, tracking pixels and beacons. Disabling cookies may limit functionality. Detailed structure is outlined in our Cookies Policy.
Legal Basis for Processing (GDPR Art. 6)
- Contract Necessity – Account services and communication
- Legitimate Interest – Analytics, security, service optimisation
- Consent – Marketing communications and optional tracking cookies
- Legal Obligation – Compliance with regulation and authority requests
Use of Personal Data
- Service operation, authentication and access management
- Feature delivery and technical performance improvements
- Service communication, notices and updates
- Support response and account-related requests
- Analytics, usage trends and marketing (with consent)
- Business restructuring, M&A or asset transfer
Sharing of Personal Data
Data may be shared with service providers under compliance contracts, business partners, affiliates, or legal authorities if required. No personal data is sold.
Retention Policy
- Account Data – Active account + 12 months archive
- Support Records – 24–36 months
- Marketing Data – Stored until consent withdrawn
- Legal & Ledger Records – Up to 10 years
- Usage Analytics – Shortest operational duration
Data is deleted or anonymised when no longer required.
International Transfers
Data may be transferred outside Switzerland/EU to jurisdictions providing adequate protection. Where required, Standard Contractual Clauses (SCCs) or explicit consent will apply.
Your Rights (GDPR + FADP)
You may request:
- Data access
- Correction or updates
- Erasure (Right to be Forgotten)
- Restriction or objection to processing
- Portability in machine format
- Withdrawal of consent at any time
Requests: legal@beep.org
Security
We apply encryption, access controls and infrastructure monitoring. No security method is fully infallible, but reasonable industry-grade controls are implemented.
Breach Notification
In case of a breach posing risk, impacted users will be notified. Regulatory reporting to FDPIC or EU authorities occurs where required, typically within 72 hours under GDPR.
Children's Data
The Service is not designed for users under 16. If detected, such data is removed immediately.
External Links
External sites are not governed by this policy. We recommend reviewing their policies individually.
Policy Updates
This Privacy Policy may be revised. Continued use after revision constitutes acceptance. The updated revision date is maintained at the top of the document.
Contact & Regulatory Authority
Beep Labs AG
Alpenstrasse 9, 6300 Zug, Switzerland
Email: legal@beep.org
Supervisory Bodies:
Switzerland – FDPIC: edoeb.admin.ch
EU – Contact local DPA: edpb.europa.eu/about-edpb/board/members_en